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Reduce the friction in the feedback process by making it more accessible

Structured

There are quite some things which are bugging me in the app but providing feedback is not very accessible. It took me a year now until I finally got here and created an account to post this. I believe many other neurodivergent people can relate. It can be already a challenge to actually use any tool like this. When I manage to do it and I stumble upon something I’d like to see changed/improved, providing feedback on a website which needs quite a lot of steps is likely to reduce or kill the momentum.

Please consider to have a form directly integrated into the app where users are able to provide feedback.

PS: Maybe utilising a simple link which would open the mail app is something which comes to your mind as a quick win but I’d like to speak against this. Personally I don’t like to give my mail to everyone.

Posted by davy ·
Status: Rejected1 comment

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Comments1

  • Linnea

    Team•

    Oct 4, 2024

    Hey Davy,

    There are many options to provide feedback about Structured, and we don’t make a secret out of it. When heading to your in-app settings, you can see the Help & Feedback option in the Support section. Over here, our Help Center is linked. On our Help Center main page, you will find the Upcoming Features & Feedback section. Our Help Center is also linked on our website and on our socials.

    Please note that we are a small team of only 20 people developing, maintaining and spreading the word about Structured. With more than 1 million active users, we cannot get back to each user individually. Compared to other apps or big companies, providing a Feedback board as we do is quite unique.

    We appreciate your understanding.